Error message when clicking hyperlink in Office:

Error message when clicking hyperlink in Office Cannot locate the Internet server or proxy server

when you get the following error message while clicking on a hyperlink in an Office document.

“Unable to open <URL>. Cannot locate the Internet server or proxy server” where <URL> is the hyperlink that you inserted.


NOTE : The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (click Start , and then click Run ).


CAUSE : This problem occurs when the following conditions are true:


• You are using Microsoft Internet Explorer:


• A proxy server


• A firewall that does not allow HTTP requests to be placed on your local network


• Internet Explorer is not your default browser.


• The following registry key is not present or is not set to 1 :





Note: Kindly back up the registry before working on the registry.


To work around this issue, either add the Internet subkey, if it is not present, and set the Value data , or if it is present, set the Value data of the Internet subkey as instructed below.


Adding the Internet Subkey to the Registry and Setting the Value Data :


1.  Quit any programs that are running.

2.  Click Start , and then click Run . Type regedit in the Open box, and then click OK .

3.  In Registry Editor, browse to the following subkey:


Note This registry key is the same for all versions that listed in the “Applies To” section. This registry key will not be different for the different versions.

4.  On the Edit menu, point to New , and then click Key .

5.  Name the new subkey Internet .

6.  Make sure the Internet subkey is selected. On the Edit menu, point to New , and then click DWORD Value . Add the following registry value:

Value Name : ForceShellExecute

7.  Double-click ForceShellExecute , and then set the Value data to 1 . Click OK .

8.  On the Registry menu, click Exit .


Kuttus is an IT professional and a part time blogger. He has started the 123seminarsonly to write his findings gained in daily work life. Kuttus writes articles which are mostly related to technology and Virus Removal. He has been interested in virus and Malware removal. He is working as a remote virus removal technician from the last 7 year.

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